Always looking to perform quality work in a timely manner, Carrossier ProColor collision centres have developed an effective work method.
Here are the different stages of a ˵typical˶ repair. Naturally, those steps can change depending on the extent of the damages on your vehicle.
|ASSESMENT OF DAMAGES AND INSURER CONTACT
Initially, an estimator makes a damage assessment on the vehicle in order to evaluate the cost of repairs to bring it back to its pre-accident condition. This estimate will include labour, parts and materials. Once the estimate has been completed, the Carrossier ProColor collision centre will submit it for approval to the insurance company and the vehicle owner.
|PARTS AND DISASSEMBLY
The estimate is given to the technician who has been assigned to repair the vehicle. In most cases, parts are ordered before repairs begin. The damaged parts are dismantled and a list that details all hidden damages is prepared for the customer service representative.
|REVISION OF THE ESTIMATE
If additional damages have been found, the customer service representative will adjust the estimate to include the new cost of repair and return it to the insurance company. The vehicle owner will be informed of developments. Additional parts will often be ordered following the revision of the estimate.
If damages to internal structure of the vehicle are detected, they will be repaired on a platform.
After the vehicle is removed from the platform, repairs to the body & replacement of parts are done.
|PAINTING/POLISHING OF THE VEHICLE
All the body panels requiring painting and polishing are carefully prepared. The exterior finish is applied in a spray booth. The vehicle is then polished as needed to reach the original finish and texture.
The vehicle returns to the collision repair department to have parts such as door handles and mouldings reinstalled.
In addition to body repairs, it is possible that mechanical parts have been damaged. All mechanical repairs requiring work from a specialist, such as replacing air bags, are undertaken at this point.
|WASHING THE BODYWORK
The vehicle is washed inside and out.
Throughout the entire process the vehicle is inspected to ensure that the work has been completed in compliance with the Network’s rigorous quality standards. Some vehicles may also require a road test. If there is anything that does not operate correctly, the vehicle will be repaired or, if the problem is not related to the accident, the vehicle owner will be informed.
|FOLLOW UP WITH THE CUSTOMER
The customer is kept informed throughout the repair process and is informed as soon as possible to the date when he can take possession of the vehicle.
|TAKING POSSESSION OF THE VEHICLE
The customer takes possession of his vehicle. The customer service representative gives him the documentation related to his file such as the invoice, guarantee, etc.
|CUSTOMER SATISFACTION SURVEY
Several days after taking possession of his vehicle, the customer will be contacted by telephone to evaluate the level of satisfaction with the repairs performed. Also customer service, quality of the repairs, facility cleanliness and other elements considered important for the evaluation.